PRIVACY POLICY

sole.lo℠ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Who we are

sole.lo Unit 10E, Owen O’Cork Mill. 288 Beersbridge Rd. Belfast. BT5 5DX
Our website address is: http://www.solelo.co.uk.

What personal data we collect

We may collect the following information

  • Name and payment details
  • Contact information including email, mobile and landline numbers
  • Demographic information including IP, address and postcode

We do not collect the following information

  • We do not store or have access to card details, nor do we share any customer details with any 3rd parties
  • We do not collect or hold any customer financial information
  • We do not collect or store personal data including race, physical or mental health, political or philosophical views

Why we collect it

We require this information to understand your needs, provide a better service and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping 

Once you place an order with sole.lo℠, we ask for your name, delivery address, billing address, mobile phone number and e-mail address. We record this information so that we can administer current or past orders effectively. We also retain details of your orders and copies of any e-mail, social media or correspondence.  All stored data is used solely for these purposes.

How long do we store it

Unless otherwise instructed by you, we will retain your Personal Information for only as long as we require for the purposes for which it was collected. Once this has been satisfied, we will securely delete or anonymise your Personal Information. Sales records for accountancy are stored for 7 years.

Cookies and how we use them

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than information about how you use the site and the data you choose to share with us.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We use several grades of cookies. Essential , Analytical and non essential.

  • Essential to website operations – These cookies allow you to browse the website, search for products and add items to your basket.
  • Non-essential cookies – These cookies help improve your experience on the site by allowing us to make alternative product suggestions based on which products you view.
  • Analytics and Marketing cookies – Analytical cookies monitor how you use our site and help us identify areas where we can improve the site. Marketing cookies are used when you visit the site via our emails or other links

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Cookie Storage Duration

Google Analyatics – 12 Months
Google adwords and Remarketing – 12 Months
Woo Commerce – No personal data stored 

Contact Forms

A GDPR consent box is included on the contact page. The information passed to us is only retained against existing customers and orders. No preorder or enquire data is retained. No details are retained for any marketing purposes.

Links to other websites

Our website may contain links to other websites of interest. However once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do we protect your data

We secure access to all transactional areas of our websites using Wildcard SSL and ‘HTTPS’ technology. Access to your personal data is password-protected, and sensitive data such as payment card information is process and secured on paypal’s own servers.

Controlling your personal information

You have the right to request or restrict the collection or use of your information in the following ways

  • Access to the personal data we hold about you
  • The correction of your personal data when incorrect, out of date or incomplete.
  • The deletion of the data we hold about you, in specific circumstances; for example, when you withdraw consent or object, and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • A computer file in a common format (CSV or similar) containing the personal data that you have previously provided to us.
  • That we stop processing your personal data, in specific circumstances; for example, when you have withdrawn consent, or object for reasons related to your individual circumstances.
  • Restriction of the use of your personal data, in specific circumstances, generally while we are deciding on an objection you have made. 
  • That we stop processing your personal data, in specific circumstances; for example, when you have withdrawn consent, or object for reasons related to your individual circumstances.
  • That we stop using your personal data for direct marketing 
  • That we stop any consent-based processing of your personal data after you withdraw that consent.
  • You can contact us to request to exercise these rights at any time by emailing office@solelo.co.uk

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Contact us

Either by email: office@solelo.co.uk or in writing to: sole.lo, Unit 10e, Owen O’Cork Mill, 288 Beersbridge Road, Belfast BT5 5DX

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