Returns

Returns & Replacements ROI, NI & UK

Please contact us for free DPD ROI Returns. We offer free NI & UK returns via Royal Mail Tracked, this service can be used for returns, replacements or exchanges. You can use this service within 30 days of receipt. All returns require a unique RMA number, please contact us if you require one. Currently return labels must be printed manually by visiting Royal Mail – Tracked Returns ,selecting sole.lo℠ and entering your RMA.  Please attach the label to the packaging that your item was shipped in and present at your local post office. All items must be returned in Their original condition with associated packaging in a resalable and unmarked condition. Please contact us at sales@solelo.co.uk for further enquiries.

Returns & Replacements International

We do not currenltly offer a paid returns system. We are happy to accept items to be returned, replaced or exchanged. We recommend you use a tracked service with your local postal operator and also clearly mark your parcel and paperwork with ‘Returned goods, Relief applied for’ All items can only be returned in their original condition with associated packaging in a resalable and unmarked condition. Please contact us at sales@solelo.co.uk for further enquiries

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